Why Mobile Developer Programs Aren’t Working

Just about every carrier/operator and handset manufacturer has some kind of developer outreach or partner program of some kind going on. Most of it has been spurred on by trying to follow in the footsteps of Apple and Google. Apple was wildly successful with their app store, so everyone followed after and created some kind of storefront of their own. When the developers didn’t show up in droves, the answer has generally been to create programs to get developers to work with the new systems. So, we’re not off to an auspicious start… but still, the cause is just, so lets see what we can do.

As a developer and community oriented person it pains me to see so much money being spent on misinformed efforts aimed at what should be a fantastic goal. I would love to see a whole bunch of developer programs out there generating good will and innovative applications. But instead what’s happening is companies are burning up tons of capital, generating mediocre results at best, and are going to end up coming out the other side of this with a bad taste in their mouths when it comes to dealing with developers. So here are some points to help out, hopefully it’s not too late.

Big issue #1 : Building a developer community is not a marketing function. If you want the folks in your developer program to be able to help developers working with your products you really need some engineers who are expert at, you know, actually working with your products. Generally you don’t get that set of skills from the folks in the marketing department (no offense to those folks). It’s just a quirk of the way these things get setup that the wrong people keep getting applied to the problem. Take a look at the makeup of the group meant to interface with developers. Are less than half the folks engineers? If so you’re doing it wrong.

The second issue is that building a developer community suffers from at least two different dimensions of cyclical network effect issues. The first issue is that it’s difficult to get developers without users, difficult to get users without apps, and difficult to get apps without developers. That part of the issue most folks are familiar with however. It’s easy enough to just pay for the first group of apps for a platform to seed the cycle. There are plenty of ways to screw that up as well, but that’s probably a subject for another post. The second form of network effect is more direct though, that it’s hard to get developers going without other developers for them to pull from. This is more the community end of things.

Apparently folks really doubt it out there in the real world, but I am a developer. I’ve signed up for and poked around with probably a dozen different developer programs (basically, anything that’s free). Typically as part of that program there’s a discussion forum of some sort meant to give developers a place where they can help each other. Generally they’re a black hole to toss time and questions into, but nothing comes back out. My prototypical example is this question I asked on Betavine back in the day. Though I really don’t mean to pick on Betavine in particular, it’s just an easy example to use cause they’re one of the few smart enough to have the forums publicly accessible so that I can link to the thread. I’ve actually put it to the test a number of times when companies at conferences say they’re trying to help developers… scary huh? Apparently no one was expecting that.

Now compare that to something like the iPhone questions on stackoverflow. That’s what it looks like when you get a self-servicing developer community going correctly – twenty six thousand questions tagged iPhone as I’m writing this. I don’t think it’s a coincidence that the folks behind stackoverflow are all engineers. If you want to build useful tools for developers you need to understand developing.

And finally, having a hackathon is not a substitute for having a functioning ecosystem. If you have a decent system up and going, you have users, you have developers, you have your own engineers – awesome. A hack event is an excellent way to get folks together, expose outside developers to people inside who can answer their questions, and spark interesting conversations. But if your pitch is more “We’re releasing Project X next month, so to celebrate we’re having a hackathon next week where you can get advance access to Project X and start working on great new apps!” – that’s just trying to get free QA work and unpaid development time. Us developers can be naive, sure. But we’re not stupid. If you’ve got something to offer the community, you’ll frequently find the community has a lot to give back. If you try to game the system you often won’t hear anything back at all however. We’ll just ignore you.

This entry was posted in Community, Software, ThisIsMobility. Bookmark the permalink.

6 Responses to Why Mobile Developer Programs Aren’t Working

  1. Pingback: Why Mobile Developer Outreach Programmes Are Not Working | Mobile Industry Review

  2. michael aubert says:

    first paragraph feels like you got it all backwards but the remainder of the article is full of good insights.

  3. miker says:

    Hey Michael,

    Nope, first paragraph frontways forward. You Symbian folks had a community before iPhone showed up, given. But even in that area the shakeup is happening. Take a look at Paul Beusterien’s takeaways from Google I/O and tell me learnings from the newcomers aren’t making the existing players shift their behavior:

    http://paulbsymbian.wordpress.com/2010/05/25/google-io-a-wake-up-call-for-the-symbian-community/

    I’m happy to see folks like Paul involved in the Symbian effort. Aware of what’s going on in the industry as a whole and attempting to apply it to a future timeline at Symbian. Gives me some hope that perhaps we won’t have a strictly two horse race of iPhone and Android in the future. Cause currently it’s looking pretty bleak.

  4. Pingback: Link Mixed bag – Tips on Content Strategy, Advice from Charles Saatchi, and How to Annoy Clients!

  5. Pingback: McGuire’s Law » Blog Archive » Observations: Applications - June 22, 2010

  6. Chris says:

    Hi Michael,

    i came across your blog n article on google. very interesting and i agree with most of the points you made. I’m a marketing person and i believe developer programs should be run by developers, but they still need some help from folks like us…

    i would really like to understand some of your views on what works and doesn’t in terms of communication. Obviously there is a small element of that marketing plays in the whole mix but we also want to do the right thing .. no one enjoys their work being ignored or not working. Any sights on the right channels of communication, communication style and activites would really be great and much appreciated.

    i work with many clients on developer communications and it would be really helpful to get “REAL” feedback.

    thanks!

    Chris

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong> <pre lang="" line="" escaped="" highlight="">